We accept all major credit and debit cards through our secure checkout.

Yes. All payments are processed through an encrypted, secure checkout. We never see or store your full card details.

No, you're welcome to check out as a guest. Creating an account simply lets you track order history and speeds up future checkouts.

Yes, enter your code at checkout in the discount field. Only one discount code can be used per order, and codes cannot usually be combined with other active promotions unless stated otherwise.

Please contact us as soon as possible after placing your order. We can make changes right up until it's dispatched, but once it's been posted, we're unable to cancel it, and our standard return process would apply instead.

Yes, get in touch with your order number and we'll send this over.

Orders placed by 1pm Monday to Friday (excluding public holidays) are dispatched the same working day. Orders placed after 1pm on Friday, or over the weekend, are dispatched on the next working day.

For UK orders, delivery times depend on the shipping service selected at checkout. Please allow until the end of the maximum delivery window provided for your chosen courier service before contacting us about a delayed order. Orders often arrive sooner, but delays may occasionally occur due to the courier network or circumstances outside our control.

For international orders, please allow up to 8 working days for delivery. In the event of unexpected delays, delivery may take up to a maximum of 20 working days.

Yes, worldwide, organised into delivery zones. You'll see the exact price and estimated delivery time for your country at checkout, or check our full Shipping Policy.

If your delivery address is outside the UK, you may be required to pay import duties, taxes, or customs clearance fees before your order can be delivered. These are set by your own country's customs authority, not collected by us, and not included in our shipping prices. As they vary by country, we're unable to calculate them in advance. Full details are in our Shipping Policy.

You'll receive tracking information by email once your order is dispatched.

Refund eligibility depends on the maximum delivery window of the specific shipping option you chose at checkout, not a single fixed timeframe. If that window has passed and your order still hasn't arrived, contact us and we'll raise a full refund, including delivery charges if paid. This doesn't apply where tracking confirms delivery took place, by GPS, photo, or another proof of delivery method, since that's treated as successfully delivered. Full details are in our Shipping Policy.

We offer a 30-day return window from the date you receive your order. Items must be in resaleable condition, and where possible, in their original packaging. Full details are in our Return & Refund Policy.

You're responsible for the cost of returning an item, unless it arrives faulty, damaged, or incorrect, in which case we cover it.

No, for hygiene and safety reasons, any item that has been opened or used cannot be returned.

Yes. If you find the same product cheaper elsewhere, get in touch and we'll do our best to match it. Full terms are in our Price Match Policy.

Yes. We buy directly from authentic distributors of Satya, Hem, Stamford and Goloka or any relevant brand, not third-party resellers or imitation stock. Everything we sell is genuine.

No, we don't manufacture any of the products we sell. We source and stock genuine incense and home fragrance from established manufacturers including Satya, Hem, Stamford and Goloka or any relevant brand. For questions about how a specific product is made, its ingredients, or manufacturing process, the individual product page is the best place to check, or feel free to ask us directly.