Shipping policy

Order Processing and Dispatch

Orders placed by 1pm Monday to Friday (excluding public holidays) are dispatched the same working day. Orders placed after 1pm on Friday, or over the weekend, are dispatched on the next working day (Monday, or the next business day following a public holiday).

In the rare event that an item is found to be damaged, out of stock, or otherwise unable to be dispatched as expected, we will contact you by email with an updated expected dispatch time.

Delivery Zones and Rates

We deliver worldwide, organised into the following zones. Prices shown below are for reference - for the most up to date price for your order, please proceed to checkout, where the correct rate will be calculated based on your delivery address and basket total.

Zone 1 - United Kingdom

United Kingdom, Guernsey, Isle of Man, Jersey.

  • Royal Mail Special Delivery Guaranteed by 1pm - £15.99 - 1 business day
  • Royal Mail Tracked 24 - £4.99 - 1 business day
  • Royal Mail Tracked 48 - £3.49, free on orders £30.00 and up - 2 business days

Zone 2 - Europe

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Andorra, Albania, Armenia, Azerbaijan, Bosnia & Herzegovina, Switzerland, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kyrgyzstan, Kazakhstan, Liechtenstein, Monaco, Moldova, Montenegro, North Macedonia, Norway, Serbia, San Marino, Tajikistan, Turkmenistan, Türkiye, Ukraine, Uzbekistan, Vatican City, Kosovo.

  • International Tracked Delivery - £14.99, free on orders £80.00 and up - 5-8 business days

Zone 3 - North America

Canada, United States.

  • International Tracked Delivery - £24.99, free on orders £100.00 and up - 5-8 business days

Zone 4 - Asia, Africa, Latin America & Caribbean

India, Ascension Island, Antigua & Barbuda, Anguilla, Angola, Argentina, Aruba, Barbados, Bangladesh, Burkina Faso, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belize, Cameroon, Algeria, Cambodia, Caribbean Netherlands, British Virgin Islands, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Côte d'Ivoire, Chile, China, Colombia, Costa Rica, Cape Verde, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, Eritrea, Ethiopia, Falkland Islands, Gabon, French Guiana, Gambia, Equatorial Guinea, Comoros, Cayman Islands, El Salvador, Eswatini, Chad, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong SAR, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Réunion, Rwanda, St. Helena, St. Kitts & Nevis, St. Lucia, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, South Africa, South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Suriname, Taiwan, Tanzania, Thailand, Timor-Leste, Togo, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turks & Caicos Islands, Uganda, United Arab Emirates, Uruguay, Vietnam, Western Sahara, Zambia, Zimbabwe.

  • International Tracked Delivery - £31.99, free on orders £120.00 and up - 5-8 business days

Zone 5 - Australia, New Zealand & Pacific

Australia, Cocos (Keeling) Islands, Cook Islands, Christmas Island, Fiji, British Indian Ocean Territory, Kiribati, Macao SAR, New Caledonia, Norfolk Island, Nauru, Niue, New Zealand, French Polynesia, Papua New Guinea, Pitcairn Islands, Solomon Islands, Singapore, French Southern Territories, Tokelau, Tonga, Tuvalu, Palau, Samoa.

  • International Tracked Delivery - £39.99, free on orders £150.00 and up - 5-8 business days

We ask that you allow up to 7 working days for an order in the United Kingdom to arrive, and up to 15 working days for overseas. It's usually less, but just in case. Due to the shipping network and factors outside of our control, we would ask that you allow up to a maximum of 20 working days for your order to reach you.

Delivery to certain regions may occasionally be affected by service disruptions outside our control (including, but not limited to, war, natural disaster, customs delays, or postal strikes). We will let you know if we become aware of a significant delay affecting your order.

Important Notice for EU Customers - Customs Charges

From 1 July 2026, the European Union introduced new customs rules meaning most orders entering the EU may be subject to customs charges, regardless of order value. If you are ordering from an EU country, you may be asked to pay additional charges before your parcel is delivered.

International Duties, Taxes and Customs Charges

If your delivery address is outside the UK, you may be required to pay import duties, taxes, and/or customs clearance or handling fees before your order can be delivered. These charges are determined by your country's customs authorities and are not collected by us, are not included in our shipping prices, and cannot be calculated or predicted by us in advance.

These charges may include:

  • Customs clearance / handling fees - administration or processing fees charged by the postal service or courier in your country for handling customs clearance
  • Import VAT / local taxes - payable when your parcel enters your country, the amount depending on your country's regulations
  • Customs duty - determined by your country's customs authority based on the goods being imported and the applicable tariff or commodity codes

As customs charges vary between countries and shipments, we are unable to calculate or advise what charges you may be required to pay. If you are unsure whether charges will apply, we recommend contacting your local customs office before placing your order. Any charges due are the responsibility of the recipient.

If a parcel is returned to us because customs charges or duties were not paid, we will check the condition of the item on its return, as extended time in transit can occasionally cause damage. Provided the item is in a resaleable condition, we will refund the cost of the items received back, minus the original delivery fee.

Delivery Address Accuracy

Please ensure all delivery details are entered correctly at the time of your order. If you spot an error, please contact us as soon as possible - we're happy to help correct it before your order is dispatched. Once an order has been dispatched, we are unable to amend delivery details, and the terms below apply. If your delivery details are incomplete or incorrect at the time of ordering, you will be responsible for any re-delivery costs. If an item is lost, or is not returned to us, as a result of incorrect information supplied at checkout, we will not be able to offer a refund and you will need to place a new order.

Delivery Instructions and Safe Place Requests

If you add a delivery note requesting your parcel be left in a specific location, with a neighbour, or otherwise handled outside a direct hand-to-recipient delivery, we are no longer liable for the parcel if it is lost, stolen, or otherwise unreachable once our tracking confirms delivery to that instruction. Responsibility for the parcel passes to you once it has been delivered in line with your request.

Non-Receipt of Your Order

If your order has not arrived, eligibility for a refund depends on the maximum delivery window of the specific shipping option you selected at checkout, not a single fixed timeframe across all services. For example, if you selected Royal Mail Special Delivery Guaranteed by 1pm, that service's own maximum delivery window applies, rather than the longer window that applies to Standard Tracked Delivery.

If the maximum delivery window for your selected shipping option has passed and your order still has not arrived, please contact us and we will raise a full refund for your order, including the delivery charge if one was paid.

This does not apply where tracking confirms delivery has taken place, whether by GPS location, photo confirmation, or any other proof of delivery method used by our carrier. Where such proof exists, we consider the parcel successfully delivered and are not liable for a refund, in line with the Tracked Delivery Confirmation terms above. In rare cases we may still be able to help, but this is assessed on a case by case basis and cannot be guaranteed.

Failed Delivery Attempts and Uncollected Parcels

If you are not available when delivery is attempted, a card will usually be left with instructions for collection or re-delivery. If re-delivery is not arranged, or the parcel is not collected within the timeframe shown on the card, the parcel will be returned to us. When this happens, we will check the condition of the item, as extended time in the delivery network can occasionally cause damage, and this is something we have experienced. Provided the item is in a resaleable condition, we will refund the cost of the product, excluding the original postage cost.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it. We are unable to cancel an order once it has already been dispatched. If your order has already been posted, please refer to the cancellation and return terms set out in our Return & Refund Policy, which govern returns after dispatch.

Questions

If you have any questions about delivery, please get in touch at hello@nesticostore.co.uk - we're always happy to help. If your order is outside its estimated delivery window, please contact us and we can provide proof of postage if required.